Services - Debt Recovery
The prompt collection of outstanding accounts revolves around effective contact
with the debtor at the earliest opportunity in the collection process. Within
24 Hours of an account referral to Bridgement Smith, we attempt such contact by
way of a suitably worded demand letter faxed and/or mailed, complimented by a
telephone demand. Generally the demand letter will be sent on the same day as
the referral is received, preceded by telephone contact. As the nature of the
debt may include field calls or skip tracing, we will take the necessary steps
to locate and contact the debtor as each matter dictates.
At all times our contact with the debtor will be professional and assertive with
our objective being a suitable resolution of the matter as soon as possible.
Bridgement Smith collectors will endeavour to have accounts settled
in full, thus limiting the instances of payment
defaults and the associated time delays that invariably occur during protracted
payment arrangements. However, it may be necessary to arrange a suitable
repayment plan to resolve the debt. In this instance Bridgement Smith will
obtain your acceptance or otherwise of such an offer and monitor payments to
finality.
As we wish to limit any possible delay in collecting your past due accounts and
adhering promptly to your instructions, information and attention to detail is
vital when referring files for collection. The minimum of information required
to ensure a maximum debtor impact by Bridgement Smith would be:
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Full name and address of the debtor including telephone contacts and any third
party involved.
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Complete details of the debt and, if possible copies of internal actions taken
so to enhance the expediency of handling by our operators.
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Details of any ancillary information in relation to the file.
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A copy of the relevant credit application. We appreciate that this is not
always possible, however, we suggest that adopting this standard will
enhance our immediate results on your behalf.
For a free initial consultation please e-mail your local branch or call 1800-007-886:
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